RDM Gregg - GDPR Update – Privacy Policy of RDM GREGG LTD

This document takes effect from the 24/5/2018 and extends RDM Gregg ltd base privacy policy.

Data Controller and Owner

RDMGREGG LTD
Unit C6 Rhombus Business Park,
Diamond Road, Norwich, NR6 6NN

Email address: info@rdmgregg.co.uk

The following policy extends the existing policy providing more details following the new regulation instruction.

WHAT TYPES OF DATA WE COLLECT?

The types of personal data that RDM Gregg ltd collects, either by itself or through third parties, include:
name, last name, company name, address, phone number, city, postcode, country, VAT number, tax id, website, billing and shipping address, information related to the point of sale and other data like your username and password.

Detailed information about each type of Personal Data collected is available in a dedicated section further down in this document.

Usage data automatically collected when the user visits RDM Gregg ltd website as explained in our cookies policy. In other cases, the data may be freely provided by the user, for example using our contact form or during registration or a purchase.

It’s essential that you understand that all data are mandatory unless specified otherwise or it will be impossible for RDM Gregg to provide its goods and services.
You are free to not provide unnecessary personal data without consequences to the availability of our services online.

If you are unsure about what personal data are mandatory RDM Gregg will be happy to help.

Any cookie or tracking tool used by RDM Gregg ltd or the owner of a third party service used by RDM Gregg ltd is intended to serve the purpose of providing the service that the user requires in addition to that described in the cookies policy and terms of service.

Users are responsible for any third party personal data obtained, shared or published through our website and confirm they have the consent to provide such data to the RDM Gregg.

HOW DO WE PROCESS THE DATA AND WERE?

Methodology:
RDM Gregg ltd takes appropriate security measures to prevent any unauthorised access to your Personal Data including modification, disclosure and destruction.

The processing of your data carried with organisational methodologies strictly for the purposes described also using computers and IT tools.

RDM Gregg may appoint other persons in charge and involved with its operations or third parties as Data Processor.
Data may be accessible for example: to our internal administration, sales, art, marketing and system administrator team or external parties such as technical services providers, logistic partners, our hosting company and IT companies.

The user may request the updated list of data processors involved at any time to the owner.

Legal basis:

RDM Gregg ltd may process personal data if any of the following applies:

Users have given consent for one or more purposes using our website or services. Under some legislation but not if the processing of Data is subject to the European Law, RDM GREGG is allowed to process data without relay on consent or any legal base until users object or opt-out.
If the processing of data is required by agreement with the Users or for any contractual or pre-contractual obligation, processing is necessary for compliance with legal obligations RDM Gregg ltd is subject.
Processing is necessary for the purposes and legitimate interests of RDM Gregg or by the third party.
A legal authority requires the processing the owner is subject or related to a task of public interest.

RDM Gregg will be glad to clarify the specific legal base applicable to the Personal Data processing and if it is a contractual or statutory requirement to enter into a contract.

Where:

RDM Gregg carries Personal Data processing at its offices and where the external parties involved are located.

Depending on Users location the data transfer may involve transferring to another country these Personal Data.

Users are welcome to check the section PERSONAL DATA PROCESSING – IN DEPTH of this document to find out more.

Users are entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any organisation ruled by the international law and about the security measures taken by the Data Controller to safeguard your data.

If such transfers take place, users can find detailed information by contacting RDM Gregg or checking the related section of this document.

How long we keep your Data?

The retention time of Personal Data processing and storage is considered required for as long as necessary for RDM Gregg to fulfil the contract with the user or the purpose they have been collected.

The owner stores Personal data collected to provide a service or product or enter into a contract with the user and for as long as necessary to fully satisfy such purposes or arrangements.
Personal Data collected and necessary for the purposes and legitimate interests of RDM Gregg shall be retained for as long as required to the Owner to fulfil its ambitions.

Personal details may be retained for a more extended period if Users have given consent of if RDM Gregg is obliged to keep these data to fulfil legal obligations or under an order of the Authority.

The owner deletes all personal data once the retention period expires. The right of the users to access, rectification, and the user cannot enforce the data portability right.

PERSONAL DATA COLLECTED & WHY

Collect your details allow RDM GREGG ltd to provide its services and products and for the following purposes:

  • Analytics
  • Contacting the user
  • Displaying Content form other platforms
  • Interaction with external platforms
  • Managing Contacts and sending messages
  • Registration and Authentication:
  • Remarketing
  • Spam protection
  • Selling our services and goods online

You can find detailed information inside each dedicated section below in the PERSONAL DATA PROCESSING – IN DEPTH section.

PERSONAL DATA PROCESSING – IN DEPTH :

Analytics

This services enable RDM GREGG to monitor and analyse web traffic and can be used to keep track of User behaviour.

Directly collected (RDM Gregg ltd)
RDM Gregg ltd uses an internal system that does not involve the third party.

Personal data: Cookie and usage.
Place of processing: UK
Privacy Policy: https://rdmgregg.co.uk/legal/privacy-policy/


Google Analytics (Google inc.)

Google Analytics is a web analysis service provided by Google Inc. The data collected are used to track and examine the use of the RDM Gregg website, prepare reports and share activities with other Google Services like Adwords.
Google may use data obtained to personalise and contextualise the advertisements of its own ads network.
Via Google Data Collection for Advertising Features, RDM Gregg ltd enables Google Analytics to collect data about our traffic in addition to data collected through our standard Google Analytics implementation.

Personal data: cookies and data usage
Place of processing: US
Privacy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout


Facebook Ads Conversion Tracking (Facebook inc.)

This service enables RDM GREGG to acquire new customers, advertise our products and services and measure the results of our ads on the Facebook platform.
Personal data: Cookies and usage data
Privacy: https://www.facebook.com/about/privacy/

Google Search console (Google Inc)
Google Search Console is a free service offered by Google that helps RDM Gregg ltd monitor and maintains its site’s presence in Google Search results. This service allows RDM GREGG to understand how Google views its site and optimise its performance in search results.

Personal Data: site stats and data
Place of processing: US
Privacy: https://policies.google.com/privacy?hl=en


CONTACTING THE USER:

Mailing List or newsletters (RDM Gregg ltd)
By registering on the mailing list or for the newsletter, the User adds his email address to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning RDM Gregg ltd. The owner may add your email address to this list as a result of signing up to the RDM GREGG website or after making a purchase.

Personal Data: email address, name, last name.
Place of processing: UK
Privacy: https://rdmgregg.co.uk/legal/privacy-policy/


Phone Contact (RDM Gregg ltd)
Users that provided their phone number might be contacted if necessary to fulfil an order, for promotional offers or support enquiries.
Personal Data: Phone Number
Place of processing: UK
Privacy: https://rdmgregg.co.uk/legal/privacy-policy/


Contact form (RDM Gregg ltd)
By filling in the contact form with your Personal Data, the Users authorises RDM Gregg ltd to use these details to reply to requests for information, quotes or any other kind of application as indicated by the form’s header.
Personal data: Name, Email.
Place of processing: UK
Privacy: https://rdmgregg.co.uk/legal/privacy-policy/


Register a shop (RDM Gregg ltd)
By filling in the contact form with your Personal Data, the Users authorises RDM Gregg ltd to use these details to reply to requests for information, quotes or any other kind of application as indicated by the form’s header.
Personal data: Name, Email, Phone number, Company name
Place of processing: UK
Privacy: https://rdmgregg.co.uk/legal/privacy-policy/


Work for us (RDM Gregg ltd)
By filling in the contact form with your Personal Data, the Users authorises RDM Gregg ltd to use these details to reply to requests for information, quotes or any other kind of application as indicated by the form’s header.
Personal data: Name, Email, Position, your CV
Place of processing: UK
Privacy: https://rdmgregg.co.uk/legal/privacy-policy/


Displaying Content from other platforms

This type of services allows you to view and interact with content hosted on different platforms directly on the pages of RDM GREGG’s website. This services might still collect web traffic from the pages where is installed even if users do not use it.

Catalogue iFrame (Ralewise ltd)
This service allows users to view products available for purchase on the RDM GREGG’s catalogue directly online on the pages on its website.

Personal Data: cookies and data usage
Place of processing: UK
Privacy: https://shop.ralawise.com/topic/192-terms-and-privacy.aspx

Catalogue iFrame (Disley ltd)
This service allows users to view products available for purchase on the RDM GREGG’s catalogue directly online on the pages on its website.

Personal Data: cookies and data usage
Place of processing: UK
Privacy: https://www.disley.com/privacy-policy/

Google Map (Google inc.)

Google Maps is a web mapping service developed by Google. It offers satellite imagery, street maps, 360° panoramic views of streets (Street View), real-time traffic conditions (Google Traffic), and route planning for travelling by foot, car, bicycle, or public transportation.
RDM GREGG ltd uses the google map API to show users its business location and help planning their journey to the factory.

Personal Data: cookies and data usage
Place of processing: US
Privacy Policy: https://policies.google.com/privacy

Google Fonts (Google inc.)
Google Fonts is a typeface visualisation service provided by Google Inc. RDM Gregg LTD uses this service to incorporate this kind of content on its pages.

Personal Data: Data usage and other types of data as stated in their privacy policy.
Place of processing: US
Privacy Policy: https://policies.google.com/privacy

Fonts Awesome Icons (Fonticons inc.)
Font icon if a font and icon toolkit provided by Fonticons Inc. and allows RDM Gregg ltd to display this kind of content on its pages.
Personal Data: Data usage and other types of data as stated in their privacy policy.
Place of processing: US
Privacy policy: https://fontawesome.com/privacy


Interaction with external platforms

This service allows communication with social media platform directly on the pages of RDM GREGG ltd. The interaction and information obtained through RDM GREGG are always subject to the privacy settings of the users on each platform.
This services might still collect web traffic from the pages where is installed even if users do not use it.

AddtoAny ( AddtoAny inc.)
AddToAny is a social bookmarking platform provided by AddtoAny Inc. RDM Gregg uses this service to allow visitors of the website to share or save an item using a variety of services.

Personal Data: Data usage and other types of data as stated in their privacy policy.
Privacy policy: https://www.addtoany.com/privacy
Place of processing: US
Opt-out: http://optout.networkadvertising.org/?c=1#!/


Managing Contacts and sending messages

This type of service allows RDM GREGG to control its database of email, phone and any other kind of contact that users provide.

Address book ( RDM Gregg ltd)
RDM GREGG ltd uses an internal system to manage users contacts on the pages on its website.

Personal Data: Email address, First Name, Last Name
Place of processing: UK
Privacy: https://rdmgregg.co.uk/legal/privacy-policy/


Inbound messages (RDM Gregg ltd)
RDM Gregg uses an internal system to store communications received by Users on its website. Each form collects a variety of details necessary to manage the users’ enquiries and provide its services and products. The owner collects various pieces of information using three different forms as outlined below.

Personal Data(Contact us form): Name, Email Address, and other message’s details including your IP address, browser, date, time and page URL.
Place of processing: UK
Privacy: https://rdmgregg.co.uk/legal/privacy-policy/

Personal Data(Work for us): Name, Email Address, and other message’s details including your IP address, browser, date, time and page URL.
Place of processing: UK
Privacy: https://rdmgregg.co.uk/legal/privacy-policy/

Personal Data(Open a shop): Message subject, opening date, name, business name, your job title, email address, telephone, desired URL, uploaded file, and other message’s details including your IP address, browser, date, time and page URL.
Place of processing: UK
Privacy: https://rdmgregg.co.uk/legal/privacy-policy/


Registration and Authentication:

By registering or authenticating, Users allow RDM GREGG Ltd to identify them and give them access to dedicated services.
Depending on what described below, third parties may provide registration and authentication services. In this case, RDM GREGG Ltd will be able to access some Data, stored by these third-party services, for registration or identification purposes.
The User registers by filling out the registration form and providing the Personal Data directly to RDM GREGG Ltd.
Direct registration (RDM Gregg ltd)
Users register filling the registration form and providing the Personal Data to RDM GREGG LTD.
Personal data: Address, billing address, company name, country, date related to your point of sale, email address, name, last name, house number, password, phone number, Tax ID, user ID, username, VAT, zip code, website and various type of data.
Place of processing: UK
Privacy: https://rdmgregg.co.uk/legal/privacy-policy/


Remarketing

This service allows RDM GREGG ltd and its partners to optimise and serve advertisements based on the user interaction on RDM Gregg‘s website.

AdWords remarketing (Google inc.)
Remarketing and behavioural service provided by Google. It connects RDM Gregg’s website and its pages with the Advertisement network.
Personal Data: cookies and Data usage
Place of processing: US
Policy: https://policies.google.com/privacy?hl=en
Opt-out: https://adssettings.google.com/anonymous

Remarketing via Analytics (Google inc.)
Remarketing and behavioural service provided by Google. It connects RDM Gregg’s website and its pages with the Advertisement network.
Personal Data: cookies and Data usage
Place of processing: UK
Policy: https://policies.google.com/privacy?hl=en
Opt-out: https://adssettings.google.com/anonymous

Facebook Remarketing (Facebook inc.)
Remarketing and behavioural service provided by Google. It connects RDM Gregg’s website and its pages with the Advertisement network.
Personal data: Cookies and usage
Place of processing: US
Policy: https://www.facebook.com/about/privacy/
opt-out: http://optout.aboutads.info/?c=2#!/

Facebook Custom Audience (Facebook inc.)
Remarketing and behavioural service provided by Google. It connects RDM Gregg’s website and its pages with the Advertisement network.
Personal data: cookies and email address
Policy: https://www.facebook.com/about/privacy/
opt-out: http://optout.aboutads.info/?c=2#!/


Spam protection:

This service allows RDM GREGG ltd to analyse the traffic that may contain users data with the scope of filtering it from messages recognised as SPAM.

Google ReCaptcha (Google inc.)
Google reCaptcha is a SPAM protection service provided by Google Inc. Its use is subject to the Google terms of use and privacy policy.
Personal data: cookies and usage
Place of processing: US
Privacy: https://policies.google.com/privacy?hl=en


Selling our services and goods online

Personal data are collected and used to provide to the customers the services and products that RDM Gregg sells, including payment and delivery details.
Personal data collected may include for payment processing the credit card, bank account used for the wire transfer or any other payment method selected by the user.

The kind of data collected depends on the payment method chosen.


USERS RIGHTS

Users can exercise certain rights regarding their Data. To comply with the regulation we have integrated with our system all the tools necessary to let users manage their preferences.

Users have the right to do the following:

Withdraw consent any time:
visit your Privacy Preferences settings using the button below.

[gdpr_preferences text=”Privacy Preferences”]


Object to processing their Data: use the form below to submit your objection

[gdpr_request_form type=”complaint”]


The right of access their Data: Using the privacy preferences you can control your Data.

[gdpr_preferences text=”Privacy Preferences”]


Power of rectifying their Data: You can ask to rectify your personal data any time using the box below to submit your request.

[gdpr_request_form type=”rectify”]


Remove or have their Data removed: Users have the right to be forgotten and have their data deleted. Use the form button to delete your account.

[gdpr_request_form type=”delete”]


The right of portability and transfer Personal Details to another controller: Under the new regulation users can request a copy of their data to submit to another controller. Use the form below to submit your request.

[gdpr_request_form type=”export-data”]


Log a complaint: 

[gdpr_request_form type=”complaint”]


Cookie Policy
RDM GREG Ltd uses a cookie policy that users can easily find here: https://rdmgregg.co.uk/legal/cookies-policy/

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